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From refugee to policymaker: why representation matters

Posted by: Rabia Nasimi, Posted on: 10 August 2023 - Categories: Case study, PublicPolicyDesign
A photo of people talking about public services.

Rabia Nasimi from the UK Covid-19 Inquiry writes about the importance of having policymaking teams that reflect the communities they serve.

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What is user-centred design without user research?

Posted by: Bhupinder Kaur Mann, Posted on: 27 July 2023 - Categories: Case study, PublicPolicyDesign
A photo of a civil servant discussing public services.

Designer Bhupinder Kaur Mann writes about how HMRC Policy Lab flexed their approach to work with policymaking constraints.

Read more of What is user-centred design without user research? - 1 comment

Empowering Islington’s vulnerable communities

Posted by: Imogen Resnick, Posted on: 29 June 2023 - Categories: Case study, PublicPolicyDesign
A photo of people participating in an event about public services.

Imogen Resnick writes about how Islington Council have used innovative research methods to understand what their residents need.

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Multidisciplinary course is a hit

Posted by: Susan Acland-Hood, Posted on: 18 May 2023 - Categories: Case study, Events, PublicPolicyDesign
A person taking part in a design exercise

Permanent Secretary Susan Acland-Hood writes about Department for Education's succesful new multidisciplinary course.

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Measuring the impact of design training

Posted by: Suzanne How and Diane Pochard, Posted on: 6 April 2023 - Categories: PublicPolicyDesign, Research
A photo of a person interviewing someone about their opinions.

Suzanne How and Diane Pochard from Department for Health and Social Care seek your help in understanding how best to evaluate investments in design capability.

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Launching government’s first ever multidisciplinary course

Posted by: Paul Kett, Posted on: 3 November 2022 - Categories: Events, PublicPolicyDesign, Thought leadership
A person taking part in a design exercise

Paul Kett from the Department for Education introduces the UK government's transformational Policy-to-Delivery Course.

Read more of Launching government’s first ever multidisciplinary course - 1 comment

Improving the policymaking environment

Posted by: Rebecca Lester and Serena Nϋsing, Posted on: 20 October 2022 - Categories: PublicPolicyDesign, Research
Research being facilitated at an event

Rebecca Lester and Serena Nüsing from UK Policy Profession examine what good policymaking environments look like and how they might be improved for policymakers.

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Making better policies and services

Posted by: Jeffrey Allen, Posted on: 6 October 2022 - Categories: Case study, PublicPolicyDesign, Thought leadership
A section of a poster advocating for team members to observe 2 hours of user research every 6 weeks.

Jeffrey Allen from the Ministry of Justice shares his advice on developing policies and services that deliver long-term positive change.

Read more of Making better policies and services - 2 comments

Making policy inclusive

Posted by: Selvin Brown, Posted on: 22 September 2022 - Categories: Events, PublicPolicyDesign, Thought leadership
A group of civil servants working together to make public policy.

Selvin Brown, Deputy Race Champion for the Civil Service, writes about how good policymakers clearly understand the impact of their work on the citizens they serve.

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Better services: consigning silos to the bin

Posted by: Alec Steel, Posted on: 28 July 2022 - Categories: PublicPolicyDesign, Research, Thought leadership
A photo of a Civil Servant understanding the needs of a public service user.

Alec Steel from the UK's National Audit Office writes about how important it is to join up policy with the delivery of public services.

Read more of Better services: consigning silos to the bin - 1 comment
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