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Fair process as public policy

Posted by: Joe Tomlinson, Posted on: 22 May 2025 - Categories: PublicPolicyDesign, Research
A photo of a government official discussing public services.

Public law expert, Joe Tomlinson, sets out the case for why it's important that public services feel fair.

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Embedding a user-centred design team into a policy area

Posted by: Claire Folan, Posted on: 4 January 2024 - Categories: Case study, PublicPolicyDesign
A photo of public sector workers making a policy or service.

Claire Folan from the Department for Education writes about her experience of establishing a new policy lab in government.

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Putting design front and centre

Posted by: Professor Jonathan Slater, Posted on: 16 November 2023 - Categories: PublicPolicyDesign, Thought leadership
A person participating in a local event about public services

Jonathan Slater, former education Permanent Secretary, writes about the role of design in making policies and services that deliver meaningful outcomes for citizens.

Read more of Putting design front and centre - 4 comments

Multidisciplinary course is a hit

Posted by: Susan Acland-Hood, Posted on: 18 May 2023 - Categories: Case study, Events, PublicPolicyDesign
A person taking part in a design exercise

Permanent Secretary Susan Acland-Hood writes about Department for Education's succesful new multidisciplinary course.

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Launching government’s first ever multidisciplinary course

Posted by: Paul Kett, Posted on: 3 November 2022 - Categories: Events, PublicPolicyDesign, Thought leadership
A person taking part in a design exercise

Paul Kett from the Department for Education introduces the UK government's transformational Policy-to-Delivery Course.

Read more of Launching government’s first ever multidisciplinary course - 1 comment

Making better policies and services

Posted by: Jeffrey Allen, Posted on: 6 October 2022 - Categories: Case study, PublicPolicyDesign, Thought leadership
A section of a poster advocating for team members to observe 2 hours of user research every 6 weeks.

Jeffrey Allen from the Ministry of Justice shares his advice on developing policies and services that deliver long-term positive change.

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Better services: consigning silos to the bin

Posted by: Alec Steel, Posted on: 28 July 2022 - Categories: PublicPolicyDesign, Research, Thought leadership
A photo of a Civil Servant understanding the needs of a public service user.

Alec Steel from the UK's National Audit Office writes about how important it is to join up policy with the delivery of public services.

Read more of Better services: consigning silos to the bin - 1 comment

Making a service map ...in a policy department

Posted by: Alice Goldman, Posted on: 24 February 2022 - Categories: Case study, PublicPolicyDesign
A photo of person writing sticky notes and adding them to an office wall.

Alice Whitehead writes about how the Department for Levelling Up, Housing and Communities produced created a service map.

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Innovating public services at scale

Posted by: Rachel Hope and Andrew Knight, Posted on: 21 October 2021 - Categories: Case study, PublicPolicyDesign
A section of a picture that shows the organisations that teachers work with.

Rachel Hope and Andrew Knight from the UK's Department for Education write about how public services for teachers have been transformed and how governments can scale innovative ways of working.

Read more of Innovating public services at scale - 4 comments

The final frontier for policy design

Posted by: Helena Trippe, Posted on: 19 August 2021 - Categories: PublicPolicyDesign, Thought leadership
A photo of people working together to discuss an issue

Read this post by government serice designer Dr Helena Trippe that sets out an exciting vision for how policy could be made in the future.

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Multidisciplinary policy design teams are changing how public policy is made. This blog is for anyone who is interested in how policymaking is being modernised.

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Events library

We hold monthly events about policy design. Book your place at future events and watch past events…

Find out more

Recent posts

  • Design helps governments work with people, not just for them June 19, 2025
  • The case for designing democracy June 5, 2025
  • Fair process as public policy May 22, 2025

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