Toby Squire

Toby is a Senior User Researcher at the Policy Design Lab for the Farming & Countryside Programme in the Department for Environment, Food and Rural Affairs.

Good services are verbs, but better services include nouns

Toby Squire and Rhiannon Long, 13 March 2025 - Case study, PublicPolicyDesign

Defra policy lab experts Toby Squire and Rhiannon Long design public services around objects that are familiar to citizens.

About this blog

Multidisciplinary policy design teams are changing how public policy is made. This blog is for anyone who is interested in how policymaking is being modernised.

Find out more

Events library

We hold monthly events about policy design. Book your place at future events and watch past events…

Find out more

Sign up and manage updates

• Email
• Atom

Categories

Events library

We hold monthly events about policy design. Book your place at future events and watch past events…

Find out more

Recent posts

• Good services are verbs, but better services include nouns March 13, 2025
• Mapping the justice system February 27, 2025
• Latvian and British designers connect on public policy innovation February 13, 2025

Comments and moderation

Read our guidelines