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What is user-centred design without user research?

Posted by: Bhupinder Kaur Mann, Posted on: 27 July 2023 - Categories: Case study, PublicPolicyDesign
A photo of a civil servant discussing public services.

Designer Bhupinder Kaur Mann writes about how HMRC Policy Lab flexed their approach to work with policymaking constraints.

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Democracy, design and public policy

Posted by: Anna Whicher and Lucy Kimbell, Posted on: 13 July 2023 - Categories: PublicPolicyDesign, Research
A photo of the audience at an event about making public services.

FCDO's Anna Whicher and Professor Lucy Kimbell report on the debate at our last university-led Design and Policy Network event.

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Multidisciplinary policy design teams are changing how public policy is made. This blog is for anyone who is interested in how policymaking is being modernised.

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  • A year of progress for public design April 23, 2026
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