Bhupinder Kaur Mann

Bhupinder is a Senior Service Designer at HM Revenue & Customs.

What is user-centred design without user research?

Bhupinder Kaur Mann, 27 July 2023 - Case study, PublicPolicyDesign

Designer Bhupinder Kaur Mann writes about how HMRC Policy Lab flexed their approach to work with policymaking constraints.

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Multidisciplinary policy design teams are changing how public policy is made. This blog is for anyone who is interested in how policymaking is being modernised.

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Events library

We hold monthly events about policy design. Book your place at future events and watch past events…

Find out more

Recent posts

• An innovator’s guide to navigating bureaucracy November 7, 2024
• Three steps to enable future designers October 24, 2024
• Working with people and politicians – a guide for innovators October 10, 2024

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